Returns
24h Cancellation guarantee
Cancel any order within 24 h and get the full amount reimbursed. If you would like to cancel an order after 24h, please see brand specific terms in the product page or email us at hello@marblecasa.com.
Return
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
If you decide you want to return your order, please email us at hello@marblecasa.com with your order number and we will assist you. Return policies may vary based on the brand and manufacturer. We follow brand and manufacturer specific return policies. You will find the information in the product pages of the specific brand. If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to hello@marblecasa.com within 24h.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- MarbleCasa only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
Claims
At MarbleCasa, we are dedicated to providing accurate and transparent information about our products and their associated claims. For detailed information about specific product claims, we invite you to visit the individual brand pages or product pages on our official website. Each product/brand page contains comprehensive details about its claims. We're here to assist you every step of the way. If you have any questions or require further clarification about any of our product claims, please don't hesitate to reach out to our dedicated customer support team or email us at hello@marblecasa.com.